Refund policy

RETURN & REFUND POLICY

Last updated: June 21, 2026

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Our 60-Day Return Window

We offer a 60-day return window, meaning you have 60 days from the date you receive your order to request a return.

To be eligible, items must be:

• Unopened
• Unused
• In their original sealed packaging, with all tags intact
• Accompanied by a receipt or proof of purchase

To start a return, email us at oliraboutique1@gmail.com. Returns must be sent to: 10 Rue Guilloud, 69003 Lyon, France. Do not send items back without prior authorization — unauthorized returns will not be accepted.

Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process it.

If more than 15 business days have passed since your return was approved, please contact us at oliraboutique1@gmail.com.

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Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at oliraboutique1@gmail.com with your order number, a description of the issue, and photographs where possible.

We will cover return shipping costs in such cases and provide a full remedy — refund, replacement, or repair as applicable — regardless of whether the product has been opened or used.

Your statutory rights are not affected by this policy. If a product is faulty, not as described, or fails to meet quality standards, you retain full rights under applicable consumer protection law in your country.

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Refund Conditions Summary

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Hygiene Policy

For hygiene and safety reasons, opened or used cosmetic products cannot be accepted for change-of-mind returns once the seal has been broken. This restriction does not apply if the product is defective, damaged, or not as described — in such cases your right to a remedy is always protected.

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Exchanges

The fastest way to get the right product is to return your current item and place a new order once the return is approved.

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UK Customers — 14-Day Statutory Cancellation Right

If you are based in the United Kingdom, you have a statutory right to cancel your order within 14 calendar days of receiving it, for any reason, under the Consumer Contracts Regulations 2013. You then have a further 14 days to return the item. We will refund you within 14 days of receiving your return. We cannot deduct fees from your refund unless the item has been used or damaged.

Exceptions apply to sealed hygiene products that have been opened, perishable items, and personalized goods.

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EU Customers — 14-Day Right of Withdrawal

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. Items must be unused, in original condition, with tags and original packaging, accompanied by proof of purchase.

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Australian Customers — Consumer Guarantee Rights

Under Australian Consumer Law, you are entitled to a remedy for any product that is faulty, unsafe, not as described, or unfit for purpose — regardless of whether it has been opened, and regardless of any time limit set out in this policy. For major failures, you may choose a refund or replacement. For minor failures, we may offer a repair or replacement first.

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Refund Timeline

Once your return is approved, refunds are issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

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Contact

📧 oliraboutique1@gmail.com
📦 Returns address: 10 Rue Guilloud, 69003 Lyon, France